Refund & Payment Reversal Policy

Eligible unused deposits

A user may request review of an unused deposit or deposited principal that remains available and has not been traded, transferred, withdrawn, committed to an order, used to buy a product, or applied to fees. Approval is not automatic.

• Duplicate charges or duplicate deposits may be refunded after verification.
• Payments credited in error, failed purchases that did not deliver the service, and confirmed technical billing errors are eligible for review.
• Haitian Forex may require identity, account ownership, payment proof, and transaction verification before approving a return.

Return to the original payment source

When technically supported, an approved refund or reversal of deposited principal is returned only to the original payment method and the verified account owner. It is not sent to an unrelated wallet, bank account, card, person, or third party.

• Card or PayPal-type returns go back through the original transaction when the provider supports a refund.
• Crypto returns require verification of the originating transaction and a verified eligible destination; network fees and irreversible transfers may affect what can be returned.
• For MonCash, PayEasy, bank transfer, or another provider without a direct refund function, Support will explain the verified return method that is available.
• If the original source is unavailable, Haitian Forex may require enhanced verification before considering any lawful alternative in the same user’s name.

Challenge and simulated funded-account fees

A challenge or simulated funded-account fee pays for access to a digital evaluation or account service; it is not a deposit into a brokerage account and it does not buy real trading capital.

• A fee may be eligible for refund before the account is activated or credentials/access are issued.
• A duplicate charge, confirmed billing error, or technical failure where Haitian Forex did not provide the purchased account is eligible for review.
• Once the account is activated, credentials or access are issued, or the service is used, the fee is normally non-refundable because delivery has begun.
• Failing a challenge, breaching an account rule, losing access because of a rule violation, or not achieving a payout does not by itself create refund eligibility.
• Nothing in this policy limits a refund or remedy required by applicable law.

Withdrawals and payouts are different

A refund returns an eligible payment or unused deposited principal. A withdrawal or funded-account payout is handled under the applicable account, KYC, compliance, balance, and payout rules; it is not a refund.

• Trading profits and funded-account profit shares follow the payout policy shown for the account.
• Bonuses, promotional credits, simulated balances, account size, and unrealized gains are not refundable deposits.
• A refund cannot be used to bypass withdrawal review, payment ownership checks, program rules, or account restrictions.

How to request a refund

Contact official Haitian Forex Support through the website and identify the transaction. Do not send passwords, one-time codes, full card numbers, private keys, or seed phrases.

• Provide the account email, transaction or order ID, amount, date, payment method, and reason for the request.
• Submit the request promptly after discovering a duplicate, error, failed delivery, or other eligibility issue.
• Keep the relevant account and original payment method available while the review is pending.

Review, timing, fees, and decisions

Haitian Forex reviews the account ledger, product activation, service usage, provider evidence, identity and ownership information, compliance restrictions, and any dispute history before making a decision.

• Processing time depends on verification, the payment provider, network conditions, banking systems, and the destination country.
• Provider, bank, currency-conversion, or blockchain network charges that were not returned to Haitian Forex may be deducted where permitted and disclosed.
• A pending review does not guarantee approval. Haitian Forex will communicate the result through an official account or support channel.

Fraud, disputes, and account safety

Haitian Forex may pause a refund while investigating unauthorized payments, identity mismatch, chargebacks, sanctions concerns, money laundering, account takeover, forged evidence, or other suspected abuse.

• Users should contact Support before filing a duplicate dispute so the transaction can be reviewed.
• A legitimate chargeback right is not waived by this policy, but duplicate recovery through both a refund and chargeback is prohibited.
• Fraudulent activity may lead to rejection, suspension, reporting, or other action permitted by the Terms and applicable law.

Policy updates and contact

Haitian Forex may update this policy prospectively to reflect provider capabilities, service changes, risk controls, or legal requirements. The policy in effect when the relevant transaction occurred will be considered during review.