Haitian Forex Help Center

What is Haitian Forex?

Haitian Forex is a proprietary trading and trader education platform operated by JAY CAPITAL LLC. The platform provides funded trading programs, trading technology, trader performance tools and educational resources.

Who operates Haitian Forex?

Haitian Forex is operated by JAY CAPITAL LLC.

Is Haitian Forex a prop trading platform?

Haitian Forex provides proprietary and funded trading programs designed for eligible traders operating under specific trading and risk-management rules.

What is a funded trading account?

A funded trading account gives an eligible trader access to an account under a defined program’s trading, risk, performance, and payout rules. A program may use a simulated environment when its rules say so.

How do Haitian Forex funded programs work?

Select a program, review its current price and rules, complete the required purchase or evaluation steps, and trade within the limits shown for that account.

What is a profit split?

A profit split is the percentage allocation described in a funded program’s payout rules. The current program terms determine the applicable split.

What is daily drawdown?

Daily drawdown is the maximum loss permitted during the program’s defined daily period. The account’s rules explain how it is calculated and reset.

What is maximum drawdown?

Maximum drawdown is the overall loss limit defined for an account. Reaching or exceeding it may breach the program rules.

What happens if I break a trading rule?

A rule breach may restrict, fail, or close an account according to the selected program’s official rules.

Can I trade news?

News-trading permissions depend on the specific program. Check the rules displayed for your account before trading around news.

Can I hold trades over the weekend?

Weekend-holding permissions depend on the specific program. Check the rules displayed for your account.

When can I request a payout?

A payout can be requested when the account meets the applicable program’s trading period, profit, verification, compliance, and payout eligibility requirements.

How do I verify my account?

Sign in and follow the verification instructions shown in the account area. Submit only the documents requested through the secure verification flow.

Why is KYC required?

KYC may be required to protect users, prevent fraud, verify account ownership, and meet applicable internal and external requirements.

What is the Haitian Forex AML & KYC Policy?

The AML & KYC Policy explains identity and payment-ownership checks, prohibited financial abuse, transaction review, user responsibilities, and circumstances in which Haitian Forex may request information or restrict activity.

Can Haitian Forex request additional verification?

Yes. Depending on the account, transaction, payment method, withdrawal, risk indicators, or applicable requirements, Haitian Forex may request identity, payment ownership, source-of-funds, or transaction information before completing a review.

How do I reset my password?

Use the password-recovery option on the Haitian Forex sign-in page and follow the secure reset instructions.

How do I secure my account?

Use a unique password, protect access to your email and devices, sign out on shared devices, and never share passwords or verification codes.

What should I do if I notice suspicious activity?

Change your password and contact official Haitian Forex support promptly with non-sensitive details about the activity.

How do I pay for a funded program?

Choose an available program and follow its checkout flow. Review the exact amount, currency, and payment instructions before confirming.

Which payment methods are supported?

Available payment methods are shown in the current checkout or account payment screen and may vary by product, currency, country, or provider availability.

Why is my payment still pending?

A payment may remain pending while the provider confirms it or while additional review is required. Check the transaction status and contact support if it does not update.

Can a payment expire?

Some payment sessions or quoted payment amounts can expire. If that happens, start a new payment from the official checkout instead of reusing old instructions.

How do refunds work?

Haitian Forex accepts and reviews refund requests under its Refund & Payment Reversal Policy. Eligible unused deposits are normally returned to the original payment source. Challenge and simulated funded-account fees have separate eligibility rules based on whether the service was activated or used.

Can I receive a refund through a different payment method?

Normally no. An approved refund or reversal of deposited principal is returned to the original payment method and account owner where technically supported. This same-source rule helps protect users and prevent fraud.

How do I access my trading account?

Sign in to Haitian Forex and open the trading area associated with your active account or program.

Can I use Haitian Forex on mobile?

Yes. Haitian Forex provides web and mobile access, although available tools may depend on the selected product and device.

Where can I see my trading history?

Authenticated users can review available trade and transaction history in the relevant account or trading area.

Where can I see account rules?

Review the selected program’s public rules and the rules displayed with the funded account.

Where can I see my performance?

Available account performance information is shown in the relevant authenticated trading or funded-account dashboard.

What is Haitian Forex Academy?

Haitian Forex Academy provides educational resources about markets, technical analysis, risk management, trading psychology, discipline, and related trading concepts.

What topics are available?

Topics may include prop trading, forex, gold, market structure, risk management, trading psychology, funded account rules, and trading discipline.

Do educational materials guarantee trading success?

No. Educational content is provided for learning purposes and does not guarantee trading results or profits.